Communication to Suppliers

Pérola do Tempo periodically evaluates its suppliers. To this end, the following criteria are analyzed according to the supplier type:

Various suppliers (items for sale, packaging, transportation)
 Compliance with delivery/execution deadline
 Quantities and References
 Product quality upon receipt
 Complaints handling

Foundry Suppliers
 Compliance with the Collection Deadline
 Compliance with the execution deadline
 Complaints handling

Online Marketing and Financial Services Providers
 User-friendly -(Pearl of time)
 User-friendly (Client)
 Customer Support

Marketing Service Providers
 Compliance with the meeting plan
 Effectiveness of the proposals presented
 Customer support

Each criterion is evaluated on a scale from 1 (does not meet) to 3 (meets), thus defining the position of the supplier/subcontractor

 Not approved – All those who obtain a rating lower than <1.5 points
 Approved – All those who obtain a rating ≥ 1.5 points

For non-approved suppliers, a new award may only be made with validation from the Administration.

In the “Not approved” condition, the supplier will receive a written communication
(preferably email) from Pérola do Tempo indicating the exclusion from the list of approved suppliers.

In the “Approved” condition, Pérola do Tempo considers the exemption from any communication, thus keeping the same on the list of approved suppliers.

January 31, 2024